INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. How can I get in touch with customer support?
You can reach our customer support team by emailing us at support@haniaandbaba.com or by using the contact form on this page.
2. What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 6 PM (local time). We will respond to your inquiries as soon as possible during these hours.
3. How long does it take to get a response?
We aim to respond to all inquiries within 24 hours. For urgent matters, please mention "Urgent" in the subject line of your message.
4. Can I change or cancel my order after contacting you?
If your order hasn’t been processed or shipped, we can assist with modifications or cancellations. Please contact us immediately with your order details.
5. How do I track my order or shipment?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your shipment on the courier's website.
INFORMATION ABOUT US
